Refund policy

Return & Refund Policy
Last Updated: June 2025

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.

1. Return Window

We accept returns within 7 days of the delivery date. Requests must be submitted within this period to be eligible.

2. Eligibility Conditions

To qualify for a return, items must:

  • Be unused and in original condition
  • Be in original packaging with all tags attached
  • Be accompanied by proof of purchase (order confirmation or receipt)
  • Not be listed as a non-returnable item (see Section 4)

3. How to Initiate a Return

  1. Email us at zomaxautomart.com within 7 days of delivery
  2. Include your order number, item(s) to return, and reason
  3. Wait for a Return Merchandise Authorization (RMA) number and shipping instructions
  4. Ship the item back using a trackable method — return shipping is at your cost
  5. Once received and inspected, we will notify you of approval or rejection

4. Non-Returnable Items

The following cannot be returned:

  • Digital products, downloads, or gift cards
  • Perishable goods (food, flowers, etc.)
  • Items marked "Final Sale" or "Non-Returnable" at purchase
  • Intimate or sanitary goods for hygiene reasons
  • Hazardous or flammable materials

5. Refund Process

Once your return is received and inspected, you will be notified by email. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank to reflect the amount. Rejected returns will be shipped back at your expense.

6. Exchanges

We only replace items that are defective or damaged upon arrival. To request an exchange, contact us at ( zomaxautomart@gmail.com ) with photos of the damage and your order number.

7. Shipping Costs

  • Return shipping is the customer's responsibility, unless the item arrived damaged or incorrect
  • Original shipping charges are non-refundable
  • If applicable, return shipping costs may be deducted from your refund

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement
  2. Contact your credit card company — additional processing time may apply
  3. Reach out to your bank for any delays on their end
  4. If the issue persists, contact us at ( zomaxautomart@gmail.com )

9. Contact Us

  • Email: zomaxautomart@gmail.com
  • Phone: +92 319 6681400
  • Hours: Monday – Sunday, 9:00 AM – 5:00 PM