Shipping policy

We strive to process and ship all orders as quickly as possible. Please review our shipping policy below before placing your order.

1. Order processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped.

2. Shipping methods and delivery times

Standard Shipping: 5–7 business days
Express Shipping: 2–3 business days
Overnight Shipping: Next business day (order before 12:00 PM)

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs, or weather conditions.

3. Shipping charges

Standard shipping rates are calculated at checkout based on order weight and destination
Free standard shipping on orders over 150 Pkr/-
Express and overnight shipping fees are non-refundable

4. International shipping

We ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.

5. Order tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package through the carrier's website or our order tracking page.

6. Address accuracy

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. Address changes after an order is placed may not be possible.

7. Lost or damaged packages

If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with the carrier to investigate and resolve the issue.

Lost packages: we will reship the order or issue a full refund
Damaged packages: please retain the packaging and contact us with photos