Shipping Policy
Last updated: September 1, 2026
We know you're excited to get your new LED lights fitted — so we make sure your order gets to you as fast as possible, anywhere in Pakistan.
1. Where We Ship
We ship nationwide across Pakistan — Karachi, Lahore, Islamabad, Peshawar, Quetta, and everywhere in between, including smaller cities and towns.
2. Delivery Timeframes
Orders are typically delivered within 3–5 business days from the date of dispatch. Business days are Monday to Saturday, excluding public holidays.
Please note: delivery times are estimates and may occasionally vary due to courier delays, weather, or peak periods.
3. Order Processing
- COD orders are processed and dispatched within 1–2 business days of order placement
- Bank transfer orders are dispatched within 1–2 business days after payment confirmation
- Orders placed on Sundays or public holidays are processed the next business day
4. Shipping Charges
- Free shipping on all orders above PKR 10,000
- A standard shipping fee applies to orders below PKR 10,000 — the exact amount is shown at checkout based on your location
5. Order Tracking
Once your order is dispatched, you'll receive a tracking number via SMS or email. You can use it to track your delivery on our Track Your Order page.
6. Courier Partners
We work with trusted courier services to ensure safe and timely delivery. Couriers are selected based on your location for the fastest possible service.
7. Damaged in Transit
If your order arrives damaged, please take photos immediately and contact us within 48 hours of delivery. We'll arrange a replacement or refund at no cost to you.
8. Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability, the courier will try again. After repeated failed attempts, the order may be returned to us. Re-dispatch may require an additional shipping fee.
9. Contact Us
For shipping queries, visit our Contact page or email support@zomaxautomart.com.