Refund & Return Policy

Last updated: September 1, 2026

We want you to be completely happy with your purchase from Zomax Auto Mart. If something isn't right, we'll make it right — here's exactly how our return and refund process works.

1. Return Window

You can return most items within 7 days of delivery, provided they meet the conditions below.

2. Conditions for a Valid Return

To be eligible for a return, your item must be:

Unused and in its original condition
In the original packaging with all accessories included
Accompanied by your order confirmation or receipt
Not damaged due to incorrect installation or misuse

3. Non-Returnable Items

The following cannot be returned:

Items that have been installed or used
Products damaged by the customer after delivery
Items marked as "Final Sale" or "Non-Returnable" on the product page
Custom or special-order products

4. How to Initiate a Return

Email us at support@zomaxautomart.com with your order number and reason for return
We'll respond within 24–48 hours with return instructions
Pack the item securely and ship it back to the address we provide
Return shipping costs are the customer's responsibility unless the item was defective or incorrectly sent

5. Refunds

Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund.

Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error

6. Damaged or Defective Items

If your item arrived damaged or defective, contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.